After-hours blind spot
Roughly 42% of inbound hits small PI firms after 5pm and on weekends. Most firms route those to voicemail or an answering service that doesn't qualify. By morning, the lead has called three competitors.
for solo and small PI firms
Stop losing signed cases to slow intake.
Industry data says roughly 42% of inbound leads hit small PI firms after hours. Most of those leads never get a callback in time. I rebuild the intake layer that catches them — without adding headcount.
15-minute fit call first. Teardown only if we're a fit — payment after the call.
The gaps small PI firms leak from
Speed-to-lead drift
The industry pattern: average law firm responds in 8+ hours. Firms responding inside 5 minutes convert dramatically more leads. The fix isn't more staff — it's a routing layer that fires before a human has to touch it.
Non-signed leads never come back
A lead that didn't sign 90 days ago might be ready now. Statute of limitations runs 1–4 years depending on case type. Most firms never re-engage. The lead is paid-for inventory sitting in the CRM doing nothing.
What I build
Intake automation
SMS in 60 seconds, AI screening, calendar booking, after-hours coverage. Plugs into the case management and marketing tools you already use.
Speed-to-lead unification
Single queue across LSA, Google Ads forms, website forms, paid lead vendors. Skill-based routing, manager dashboard, response-time SLAs.
Non-signed reactivation
Tag and segment non-signed leads. Drip sequences over 90/180/365 days. Trigger live re-engagement on behavior signals.
I build behind your existing tools. Your team learns nothing new.
How I work
- Diagnose — 2-week teardown. Map your lead-to-cash flow. Name every gap.
- Map — Walkthrough call. Prioritized fix list. You decide what ships.
- Build — Scoped sprint. Diagrammed before built. Live in 3–4 weeks.
- Stabilize — Optional fractional retainer. Weekly dashboard, on-call for breakage, new builds as gaps surface.